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Reviews for First Direct
Average User Review Ratings for Current Account products
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Current Account Product:
1st Account
Review by gba123
submitted on 13 March 2013
Likes: Avaialble online and by phone. They are trained well and know when to advise/sell.
Dislikes: None, except no interest
Service:
Current Account Product:
1st Account
Review by webwiz
submitted on 29 January 2011
Likes: Best service level of any UK bank
Dislikes: Not really but see below
I have been with them for over 18 years. Recently they have started to lose the plot just slightly, but I suspect that this is because their parent, HSBC, have started to take more of an interest due to their success and may have begun interfering in their marketing. They introduced a £10 a month charge, but at the same time made it effectively voluntary because they will waive it if you open a savings account with £1 in it! I wonder if this was HSBC testing the water? They also stopped paying interest on the current account and their savings account rates are not the best.
So, provided you avoid the monthly charge and keep any savings elsewhere you can enjoy the very best in customer service just for the opportunity cost of the interest on your average balance which you could get elsewhere. For most people this will be minimal, eg with an average balance of £500 you would be losing the opportunity of about £10 a year in interest.
Service:
Current Account Product:
1st Account
Review by chasingrainbows
submitted on 11 November 2010
Likes: Very helpful
Dislikes: None so far
We've used First Direct for our current account over the last five years, so far their service has been excellent. Most things can be done online, but their call centre is very helpful and efficient when required. We could earn interest and get some freebies by switching to another bank, but the service is so good we're staying put.